Refund Policy

At FOUNDA TTOP LIMITED, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which you may return products and receive a refund or exchange.

1. Returns Eligibility

You may return items if:

• They are unused, in their original packaging, and in perfect condition.

• The return request is made within 14 days of receiving the product (in compliance with UK consumer rights for online purchases).

Please note: Custom-made or bespoke curtains cannot be returned unless they arrive defective or damaged.

2. Defective or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will:

• Offer a replacement at no additional cost, or

• Issue a full refund, including delivery charges.

3. How to Return Items

To return a product:

1. Contact us at [Insert email] with your order number and reason for return.

2. We will provide instructions for returning the item.

3. Ship the item securely in its original packaging.

Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

4. Refund Process

Once your return is received and inspected, we will:

• Issue a refund to your original payment method within 14 business days.

• Notify you by email when the refund is processed.

Note: Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item for a different size or color (subject to availability):

• Contact us within 14 days of receiving the item.

• Follow the return process above.

• Once we receive the original item, we will ship the replacement.

6. Contact Us

For any questions about returns or refunds, please contact:

FOUNDA TTOP LIMITED

Email: lewisnatalie@foundattoplimited.com

Phone: +447346745997

Address: Unit 2149 44a Frances Street, Newtownards, Northern Ireland, BT23 7DN